Privacy Policy

1. Introduction

Ff77 is one of Bangladesh's most trusted online gaming platforms. We believe that every user's privacy is a fundamental right. This privacy policy explains how ff77 collects your personal information, why it is collected, where it is stored, and how it is kept secure.

Ff77's privacy policy has been developed in accordance with international data protection standards. We follow the principles of GDPR (General Data Protection Regulation) to ensure your data is always protected. We are continuously working to make your experience on ff77 safe and enjoyable.

If you have any difficulty reading this privacy policy or have any questions, please contact our support team. We are always here to help.

2. Information We Collect

Ff77 only collects information that is necessary to provide you with the best possible service. The data we collect includes:

Ff77 never stores your password or full payment card number. These sensitive details are always processed in encrypted form.

3. Use of Information

Ff77 uses the information it collects for the following purposes:

• To create and manage accounts and ensure security.
• To process deposit and withdrawal transactions.
• To provide bonuses and promotional offers.
• To provide customer service and support.
• To ensure platform security and prevent fraudulent activity.
• To promote responsible gaming and identify potential problem behavior.
• To fulfill legal and regulatory obligations.
• To personalize your gaming experience.

Ff77 never sells or shares your data with third parties for advertising purposes. Your information will not be used in any way that violates this privacy policy.

4. Data Sharing Policy

Ff77 may share your information only under very limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket solely to process transactions, and is used exclusively for that purpose.
• Law Enforcement: Where required by a court order or legal obligation, ff77 may share data with regulatory authorities.
• Cybersecurity Partner: Certain data may be shared with specialist fraud detection and prevention partners, strictly under confidentiality agreements.

Outside of the cases mentioned above, ff77 never shares your personal data with any third party. This aspect of our privacy policy is non-negotiable.

5. Data Retention & Duration

Ff77 follows the policies below regarding the storage of your data:

• All data is stored securely for as long as the account remains active.
• Even after an account is closed, certain data may be retained for up to 5 years due to legal obligations.
• Financial transaction records are retained for a defined period in accordance with regulatory guidelines.
• Once the designated retention period expires, data is securely deleted or anonymized.

To request deletion of your data, contact ff77 support. Everything except legally required records will be removed.

6. Cookie Policy

Ff77's website and app use cookies to enhance your browsing experience. The cookies we use include:

• Essential Cookies: These cookies are essential for login sessions and site security. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences such as language, theme, and similar settings.
• Analytics Cookies: Helps analyze user behavior to improve ff77's services. This data is completely anonymized.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may limit certain features on ff77.

7. Security Measures

Ff77 applies industry-standard security measures to keep your data safe:

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): An additional layer of security is available for your account.
• Firewall & DDoS Protection: Advanced security measures are active at the server level.
• Security Audit: Independent third-party experts regularly review ff77's security measures.
• Real-Time Monitoring: Suspicious activity is automatically detected and acted upon promptly.

If you believe your ff77 account has been compromised, contact our support team immediately. We will take action within 24 hours.

8. Your Rights

Under ff77's privacy policy, you have the following rights:

• Right of Access: You can request to know what information ff77 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Object: You may object to your data being used for specific purposes.
• Data Portability: You can obtain a copy of your data.

To exercise any of your rights, please contact the ff77 support team. We will respond to your request within 30 business days.

9. Protection of Minors

Ff77 is strictly for users aged 18 and above. We do not collect data from minors under any circumstances, nor do we permit them to use our platform.

Age verification is mandatory at registration. If we discover that a minor has created an account, it will be suspended immediately and all associated data will be deleted.

If you suspect a minor is using ff77, please notify our support team. To learn more about responsible gaming, Responsible Gaming View the page.

10. Third-Party Services

Ff77 works with third-party partners for certain specialized services. These partners are required to comply with ff77's privacy standards:

• Payment gateways (bKash, Nagad, Rocket) — for transaction processing purposes only.
• Game providers — for gameplay data only, with no personal information shared.
• Identity verification services — for the purpose of confirming user identity.

When sharing data with these partners, ff77 enforces strict Data Processing Agreements (DPA) to ensure your privacy is protected.

11. Policy Changes

Ff77 may update this privacy policy at any time. For significant changes, we will notify you in advance via your registered mobile number or email.

Continued use of ff77 after any policy update takes effect will be considered acceptance of the revised terms. We recommend visiting this page regularly to stay informed.

12. Contact Us

For any questions or concerns about our Privacy Policy, feel free to reach out to us:

• Support Email: [email protected] (plain text, not a clickable link)
• Live Chat: ff77 is available 24/7 on the website and app.
• Support Hours: 7 days a week, 24 hours a day.

We typically respond to all requests within 24 hours. More complex matters are resolved within 3-5 business days.